Effective Date: 26/07/2024
Thank you for shopping with Navya Jewels! We are committed to ensuring that your order reaches you in a timely and efficient manner. Please review our Shipping & Handling Policy below for information on how we process and ship your orders.
1. Order Processing
1.1 Processing Time
- Standard Processing: Orders are typically processed within 7 business days of receipt. Processing time may vary depending on product availability and order volume.
- Order Confirmation: You will receive an order confirmation email once your order has been placed. A separate shipping confirmation email with tracking information will be sent once your order has been dispatched.
1.2 Order Modifications
- Changes or Cancellations: You may request changes or cancellations to your order within 2 hours of placing it. After this period, we cannot guarantee that changes can be made as orders are processed promptly.
2. Shipping Options
2.1 Shipping Methods We offer various shipping options to meet your needs. Shipping methods and associated costs will be displayed at checkout. Options may include:
- standard delivery time line : Estimated delivery time is 7-10 business days.
- Expedited Shipping: Estimated delivery time is 6-8 business days.
- Express Shipping: Estimated delivery time is 5-7 business days.
2.2 Shipping Costs Shipping costs are calculated based on the shipping method selected, the destination, and the weight of the package. Shipping fees will be displayed at checkout before you complete your purchase.
3. Delivery
3.1 Delivery Timeframes
- Estimated Delivery Times: Delivery times are estimates and may vary depending on your location, the shipping method chosen, and any unforeseen delays (e.g., weather conditions, carrier issues).
- Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress.
3.2 Delivery Issues
- Lost or Damaged Shipments: If your package is lost or damaged during shipping, please contact us immediately at [Email Address] or [Phone Number]. We will work with the carrier to resolve the issue and provide a suitable resolution.
4. International Shipping
4.1 International Orders We offer international shipping to select countries. International shipping costs and delivery times will be displayed at checkout. Additional customs duties and taxes may apply depending on your country’s regulations and are the responsibility of the customer.
4.2 Customs and Import Duties
- Customs Duties: International orders may be subject to customs duties, taxes, and import fees. These charges are determined by the destination country and are the responsibility of the recipient.
- Customs Delays: Customs processing times can vary, and we are not responsible for any delays caused by customs or local regulations.
5. Shipping Restrictions
5.1 Shipping Address We can only ship to addresses provided at checkout. Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
5.2 P.O. Boxes Certain shipping methods may not be available for P.O. Box addresses. If you select a shipping method that cannot deliver to P.O. Boxes, we may contact you to provide an alternative address.
6. Returns and Exchanges
Please refer to our Return & Exchange Policy for information on returning or exchanging items. The return shipping process is outlined in that policy and is separate from our shipping and handling terms.
7. Contact Us
If you have any questions or concerns about our Shipping & Handling Policy or need assistance with your order, please contact us at:
Navya Jewels
186, Behind Mahatma Gandhi Govt School, Ranasar, Churu,331001
8505085263
8. Policy Changes
Navya Jewels reserves the right to modify this Shipping & Handling Policy at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised policy.
Thank you for choosing Navya Jewels!
