Return Policy

Effective Date: 27/07/2024

At Navya Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy in accordance with the terms outlined below.

1. Eligibility for Returns

1.1 Return Timeframe

You may return items within [number] days of receiving your order. Returns requested outside of this timeframe will not be accepted unless required by law.

1.2 Condition of Items

To be eligible for a return, items must be in their original condition, including packaging, tags, and any accompanying documentation. Items that have been worn, altered, or damaged are not eligible for return.

1.3 Non-Returnable Items

Customized or personalized jewelry
Final sale or clearance items
Items purchased with promotional discounts (unless stated otherwise)

2. How to Initiate a Return

2.1 Contact Us

To initiate a return, please contact our customer service team at [Email Address] or [Phone Number]. Provide your order number, the item(s) you wish to return, and the reason for the return.

2.2 Return Merchandise Authorization (RMA)

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the item(s). Please do not return items without an RMA number, as this may delay processing.

3. Return Shipping

3.1 Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

3.2 Return Address

Send the returned item(s) to the address provided with your RMA instructions. Be sure to include the RMA number and any required documentation in the return package.

4. Refunds

4.1 Refund Processing

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for the refund to be reflected in your account.

4.2 Shipping Costs

Original shipping costs are non-refundable unless the return is due to a mistake on our part.

5. Exchanges

5.1 Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item. Follow the return and ordering procedures outlined above.

6. Defective or Incorrect Items

6.1 Defective Items

If you receive a defective or damaged item, please contact us immediately at [Email Address] or [Phone Number]. We will arrange for a replacement or refund, including any return shipping costs.

6.2 Incorrect Items

If you receive an item that is not what you ordered, please contact us within [number] days of receipt. We will arrange for the correct item to be sent and cover return shipping costs for the incorrect item.

7. Policy Changes

Navya Jewels reserves the right to modify this Return Policy at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised policy.