Effective Date: 26/07/2024
Thank you for shopping with Navya Jewels. We strive to ensure that our customers are completely satisfied with their purchases. Please review our Cancellation and Refund Policy below:
1. Order Cancellation
- Cancellation Timeframe: You may request to cancel your order within 2 hours of placing it. After this period, orders are typically processed and cannot be canceled.
- How to Cancel: To cancel an order, please contact our customer service team at info@navyajewels.com or 8505085263 as soon as possible. Provide your order number and the reason for cancellation.
- Refunds for Canceled Orders: If your order is successfully canceled within the specified timeframe, we will issue a full refund to the original payment method. Please allow 2 business days for the refund to be processed.
2. Refunds for Returned Items
- Return Timeframe: We accept returns within 7 days of receipt. To initiate a return, please contact us at info@navyajewels.com to request a Return Merchandise Authorization (RMA) number.
- Condition of Items: Returned items must be in their original condition, including packaging, tags, and any accompanying documentation. Items that have been worn, altered, or damaged cannot be returned.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns.
- Processing Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 2 business days for the refund to be reflected in your account.
3. Exchanges
- Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item. Follow the return and ordering procedures outlined above.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Customized or personalized jewelry
- Items purchased on sale or with promotional discounts (unless stated otherwise)
5. Defective or Incorrect Items
- Defective Items: If you receive a defective or damaged item, please contact us immediately at info@navyajewels.com or 8505085263. We will arrange for a replacement or refund, including any return shipping costs.
- Incorrect Items: If you receive an item that is not what you ordered, please contact us within [number] days of receipt. We will arrange for the correct item to be sent and cover return shipping costs for the incorrect item.
6. Contact Information
For questions or assistance regarding cancellations, returns, or refunds, please contact our customer service team at:
Navya Jewels
186, Behind Mahatma Gandhi Govt School, Ranasar, Churu,331001
8505085263
7. Policy Changes
Navya Jewels reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised policy.
Thank you for choosing Navya Jewels!